Frequently Asked Questions

Sterling Silver is a high-quality silver alloy that contains 92.5% pure silver and 7.5% other metals, usually copper. This blend gives the jewellery durability and strength while maintaining the beauty and lustre of pure silver.

Yes, 925 Sterling Silver is generally hypoallergenic and safe for people with sensitive skin. However, if you have a specific allergy to copper, it is best to consult with a healthcare professional before wearing.

Yes, 925 Sterling Silver is generally waterproof and can withstand exposure to water. However, to maintain its shine and prevent tarnishing, it's best to dry your jewellery thoroughly after exposure to water, especially chlorinated or saltwater.

Cubic Zirconia (CZ) is a synthetic gemstone that is made to resemble diamonds. It is known for its brilliance and affordability, making it a popular choice for jewellery.

Yes, Cubic Zirconia is hypoallergenic. Additionally, we make sure that the metal settings used in our jewellery are hypoallergenic, making them safe for those with sensitive skin.

Clean your Cubic Zirconia jewellery with a mild soap and water solution. Gently scrub with a soft brush and rinse thoroughly. Dry with a soft cloth to restore its shine.

To keep your sterling silver and Cubic Zirconia  jewellery looking its best, avoid exposing it to harsh chemicals, such as perfumes and cleaning products. Store it in a dry, cool place, preferably in an airtight container or pouch. Clean it regularly with a soft, lint-free cloth.

We aim to process orders swiftly within 1 to 2 working days. Once your order is processed, it will be prepared for shipment.

Please allow 2-3 working days for standard delivery. This option provides reliable delivery at an economical price.

For quicker delivery or next-day delivery, please opt for one of our fast shipping methods available in the delivery options during checkout. Additional charges may apply for expedited shipping services.

For question about your order, please email info@starlitlustre.com.

Please allow 24hours for a reply.

Occasionally, the Royal Mail tracking page may not show updates or may display an error. Rest assured, your order is still en route. Sometimes, Royal Mail updates tracking information only after a delivery attempt has been made. We appreciate your patience and understanding.

If you have chosen another shipping method, your order is on its way to you. However, if you encounter any issues or have questions, please contact our customer service at info@starlitlustre.com.

Yes, you can make changes to your order! Please contact us as soon as possible, as our team works quickly to dispatch your items.

Yes, we offer a 24-month warranty on our jewellery, provided that our online jewellery care guidelines are followed. Our pieces are designed to be tarnish-resistant, and with proper care, your jewellery should last well beyond the warranty period. If you experience any issues within the warranty period, please contact us for assistance.

Yes, you can return your item, provided it falls within our return policy. Please see the Return Policy section for all return inquiries and detailed information.

Starlit Lustre is based in the United Kingdom, and we offer international shipping to various locations outside the UK.

Please don't panic! If you can't locate your order or if it arrived damaged, contact our customer service team at info@starlitlustre.com, and we'll assist you promptly.

If you can’t find what you’re looking for, please contact our customer service team at info@starlitlustre.com, and we’ll be happy to assist you promptly.